FAQ
SIZING & FIT
Do INTRA ONE pieces run true to size?
Most of our pieces (tees, hoodies, zip-ups) are cut with an intentional oversized, boxy silhouette, that's part of the design, not a sizing error. If you want a true-to-size, more fitted look, we recommend sizing down one size from what you'd normally wear. Each product page includes the exact height/weight and size worn by our models so you can compare against your own build.
How do I know which size to pick?
Check the size guide linked on each product page for measurements. As a general rule: stay true to size for the oversized, streetwear fit shown in our photos, or size down for something closer to a regular fit.
FABRIC & QUALITY
What does "GSM" mean, and why do you mention it?
GSM stands for grams per square meter, it's how fabric weight is measured. The higher the number, the heavier and more substantial the material. Our tees run 230GSM and our zip-ups run 420GSM, both are considered heavyweight compared to typical fast-fashion basics (which are often closer to 150-180GSM), so expect real structure and drape rather than a thin, see-through feel.
How do I wash and care for my pieces?
Cold wash, and hang dry when possible to preserve the fit, print, and fabric structure. Avoid high heat in the dryer, it can shrink or warp heavyweight cotton and French terry over time.
SHIPPING & DELIVERY
How fast do you ship?
Orders are processed within 1-2 business days. From there, you can choose Express (2-3 days), Standard, or Economy (7-12 days) shipping at checkout.
Is shipping free?
Yes, all U.S. orders over $100 ship free. Orders under that qualify for our standard shipping rates at checkout.
How do I track my order?
Once your order ships, you'll get a tracking link by email. You can also check status anytime on our Track Order page.
RETURNS & EXCHANGES
What's your exchange policy?
We accept size exchanges within 7 days of delivery, as long as the item is unworn and in original condition.
What if my item arrives damaged or defective?
We'll replace any defective item within 14 days of delivery, no questions asked. Just reach out with a photo of the issue and your order number.
Do you accept returns for a refund?
At this time, all sales are final and we cannot accept returns. Because we produce limited runs and put everything into the custom construction and heavyweight details of each piece, we aren’t set up to process returns just yet. We want to make sure you get exactly what you're looking for, so please check the size guides carefully before checking out. If there is a genuine defect or issue with your order, reach out to us directly and we’ll make it right.
RESTOCKS & DROPS
An item I want is sold out, will it come back?
Popular pieces are restocked when we can, but timing varies. Use the "Notify Me" option on any sold-out size/color and we'll email or text you the moment it's back.
How do I find out about new drops first?
Join our email list (10% off your first order) or opt in for SMS updates at checkout, that's the fastest way to hear about new releases before they sell out.
PAYMENT
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. All transactions are encrypted and processed securely.